FREQUENTLY ASKED QUESTIONS
Is your site secure?

Yes – TheGinGuy has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers’ transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Is my privacy assured?

Yes – we take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies.

Can I order by telephone or email?

Yes. Please call us during office hours on 010 786 2222 (International: +27 10 786 2222) or email talkto@theginguy.co.za. Our office is open between Monday to Friday (9am-5pm GMT+2)

I don't want to enter my credit card details online. Can I still place an order?

Yes – Sage offer multiple payment options such as i-Pay, Bank EFT and VISA checkout.

Can I send my order to a different address?

Yes – just enter the name and address of the person you want us to deliver to in the ‘Delivery Details’ section when you are placing your order.

I am sending a gift but do not want to send an invoice

We dispatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to Checkout from your shopping basket and you will be able to add an address and gift message for this order. You can be assured that we will only send out the gift message and a delivery note with the order.

I want to buy a gift for my friend, but I don't know what to get. What should I do?

E-mail us on talkto@theginguy.co.za and we will gladly help with some ideas and guidance.

Can you gift-wrap the bottles?

No – unfortunately, we can’t. Our number-one priority is that your bottles arrive unbroken and in perfect condition, so we have to pack all our orders very carefully with that in mind. Unfortunately, this makes gift-wrapping impossible.

How much does delivery cost?

Delivery for orders below R1000 is set at R95. All orders over R1000 are delivered free of charge to all major centres in South Africa.

Do you ship outside of South Africa?

Yes, our orders are fulfilled by DHL and all local taxes and duties will be payable on arrival at your DHL depot. For quotes on rates, please email your us on talkto@theginguy.co.za.

How quickly will my delivery arrive?

Unless the item ordered is unavailable, most South African deliveries will arrive within 3-5 working days after the order is placed. We will contact you if any items on your order are out of stock to advise on lead times or suggest an alternative.

Is there a minimum order?

No – we are happy to ship just one bottle. Please note a delivery charge will be payable on orders below R1000.

Do you have a next-day/Saturday delivery service?

Yes – we can arrange this with our couriers. There might be an additional charge for next-day or Saturday delivery.

What happens if my parcel is damaged when it arrives?

We send plenty of parcels every year, and only a handful have problems. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as ‘Arrived Damaged’ or refuse to sign for it and have it returned to us. You should contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Are all of your bottles available to buy from the website?

Almost every item we sell is listed on the website, but we sometimes keep special items back purely for customers who make inquiries. If you are looking for a specific product not included on the site, please contact us on talkto@theginguy.co.za

Change in your order status

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours. We usually get stock in regularly.

Out-of-stock items

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

Discontinued items

From time to time, items will be discontinued and as such will not come back into stock. When an item is discontinued, we will remove this item from your order. If you paid with a credit card, we will not charge you for the cost of the item or any associated taxes, shipping and handling charges.